How can we help?
Your questions about Grova, deliveries and subscriptions, answered.
Product & Usage
How many gummies should I take?
Take 2 gummies daily. Do not exceed the recommended daily dose.
Food supplements should not be used as a substitute for a varied diet and healthy lifestyle. Excessive consumption may produce laxative effects.
How long does one pouch last?
Each pouch contains 60 gummies: 30 daily servings at two gummies per day.
What’s inside Grova Mushroom Gummies?
The formula contains Lion’s Mane, Cordyceps, Reishi, Chaga and Shiitake, alongside the adaptogens Ashwagandha and Rhodiola, vitamins B5, B6 and B12, and zinc. See the full ingredient list and nutrition information on the product page and your packaging.
Who should not take Grova gummies?
Not suitable for persons under 18 years or during pregnancy or breastfeeding. If you are taking medication or have a medical condition, consult a healthcare professional before use.
What if I experience an unwanted effect?
For individual advice, contact a healthcare professional. You can also contact hello@grovawellness.com for help with your order or the applicable refund options.
Follow the label directions: take 2 gummies daily and do not exceed the recommended daily dose. Excessive consumption may produce laxative effects.
What if I haven’t noticed a benefit?
We cannot promise that every customer will feel a benefit. If you’re not satisfied with your first order, contact hello@grovawellness.com within the applicable money-back guarantee period: 30 days from delivery for standard coverage, or 60 days for your first Gold order. See the Money-Back Guarantee category for the full process.
How should I store my gummies?
Keep out of reach of young children. Store in a cool, dry place away from direct sunlight.
Are these magic mushrooms?
No. Grova contains non-psychoactive functional mushrooms.
What do they taste like?
They have a wild blackcurrant and apple flavour, with no mushroom aftertaste.
Are they vegan and gluten-free?
Yes. Grova Mushroom Gummies are vegan and gluten-free.
Do they contain sugar?
The product label lists 0 g of sugar per serving. The gummies are sweetened with isomalt and maltitol syrup.
Do they contain caffeine?
No. Grova Mushroom Gummies do not contain caffeine.
Where can I find the full nutrition information?
The full ingredients and nutrition information are available on our product page and on your pouch. A daily serving is two gummies.
Orders, Shipping & Returns
How do I track my order?
We send an email with your tracking number when your order is dispatched. Use the tracking details in that email to follow your delivery.
If your order hasn’t arrived within seven working days of receiving your dispatch email, contact hello@grovawellness.com. Include your order number and the email address used at checkout so we can locate your order.
How long does delivery take?
After dispatch, delivery typically takes 1–3 working days in Ireland or 2–4 working days in the UK. These are delivery estimates, in addition to our 24–48-hour dispatch time.
My order hasn’t arrived. What should I do?
If your order hasn’t arrived within seven working days of receiving your dispatch email, contact hello@grovawellness.com so we can help.
Can I change my delivery address?
For future subscription deliveries, update your address in the subscription portal before renewal.
For an order already placed, email hello@grovawellness.com before it ships and we’ll do our best to help. We cannot guarantee an address change if it has already shipped. Please check your delivery address carefully at checkout.
Can I cancel an order after payment has been taken?
Contact us as soon as possible. Our warehouse processes orders quickly, so cancellation isn’t guaranteed. We’ll let you know whether we can stop your order. If it has already been dispatched, our standard returns process applies; contact us for return instructions.
What is your standard returns policy?
You can return unopened bags within 30 days for a refund. Email hello@grovawellness.com for return instructions before sending anything back.
You can view our full returns policy here.
This is separate from the first-order money-back guarantee and does not affect your statutory rights.
I placed a duplicate order or received an earlier order than expected. What should I do?
Contact hello@grovawellness.com as soon as possible with your order details. We’ll check what happened and whether we can stop the order. Our warehouse processes orders quickly, so cancellation isn’t guaranteed. If it has shipped, contact us about the applicable return process.
Cancelling an existing order is separate from stopping future subscription renewals.
I haven’t received an order confirmation. What should I do?
Check the inbox and spam or junk folder for the email address you used at checkout. Before placing another order, contact hello@grovawellness.com so we can help check whether your first order went through.
What if my order arrives damaged?
Contact hello@grovawellness.com and we’ll help resolve it.
When will my order be dispatched?
We dispatch orders within 24–48 hours. Delivery estimates start after dispatch.
How much does shipping cost?
Shipping is free on all subscription orders. Standard shipping for non-subscription orders costs €4.99 in Ireland or £3.99 in the UK. Shipping rates for selected EU destinations are shown at checkout.
Where do you deliver?
We deliver to Ireland, the UK and selected EU countries. Available destinations and shipping rates are shown at checkout.
Subscriptions
How do I cancel my subscription?
Open Manage Subscription in our menu, visit your subscription portal, or follow the subscription-management link in the emails we’ve sent you.
- Select your active subscription.
- Scroll to the bottom.
- Press Cancel and follow any remaining on-screen prompts.
Make sure you cancel before your next renewal, which is shown in the portal. If you’re unsure whether the cancellation went through, or would prefer us to do it, just email hello@grovawellness.com and we’ll cancel it for you, no hassle.
This stops future renewals. To cancel an order that has already processed, contact us as soon as possible; cancellation of that order isn’t guaranteed.
Why have I been charged again?
A subscription renews on the schedule selected when you purchased. Check your subscription portal for your active plan, renewal amount and next renewal date.
The first Gold order has an introductory offer; its renewal price is different and is shown before purchase. We also send a renewal reminder three days before the next charge.
If you don’t recognise a charge or didn’t intend to subscribe, contact hello@grovawellness.com so we can review your order with you.
I can’t access or manage my subscription. What should I do?
Use the email address you purchased your subscription with. Open the subscription portal from our menu or use the subscription-management link in the emails we’ve sent you.
If you can’t log in, find your active subscription or use the controls, email hello@grovawellness.com. We can help manage it or cancel it for you.
What is the difference between skipping, pausing and cancelling?
Skip a delivery if you don’t need the next order. Pause if you want to put deliveries on hold. Cancel if you want to stop future renewals.
If you have too many bags, you can also move your next delivery date or change your delivery frequency in the subscription portal. Make changes before your next renewal. If you need help restarting deliveries, email hello@grovawellness.com.
Can I change my delivery date or frequency?
Yes. You can change your delivery dates and frequency through your subscription portal before your next renewal.
Can I get my next delivery sooner?
Yes. Change your next delivery date in the subscription portal before renewal. If you’re running low and need help arranging it, contact hello@grovawellness.com.
Will you remind me before my subscription renews?
Yes. We send one reminder email three days before renewal to the email address you used to purchase your subscription.
Can I switch between monthly and Grova Gold?
If you’d like to upgrade to Grova Gold, cancel your monthly subscription in the subscription portal, then purchase a three-month Grova Gold subscription on our product page.
Can I purchase without subscribing?
Yes. The one-time purchase link is directly above the Add to Cart button on our product page. Select that link to purchase without subscribing. Any shipping charge is shown at checkout. A one-time purchase does not renew automatically.
How do subscriptions work?
Your chosen supply is delivered on a recurring schedule. You can choose a monthly subscription or a three-month Grova Gold subscription. Your selected price and delivery schedule are shown before purchase, and you can manage future deliveries through your subscription portal.
Where do I manage my subscription?
Select Manage Subscription in our menu, click here to open your subscription portal, or follow the subscription-management link in our emails. Select your active subscription to view your next renewal, change your schedule, skip, pause or cancel.
For help, email hello@grovawellness.com.
Grova Gold
What is Grova Gold?
Grova Gold is our three-month subscription option, with member benefits, free subscription shipping and an extended first-order money-back guarantee.
How much product is included in a Gold delivery?
A Gold supply includes three bags: 90 daily servings at two gummies per day. The standard delivery schedule is every three months, and you can adjust it through your subscription portal.
Does the first-order offer apply to every renewal?
The Buy 2, Get 1 Free introductory offer applies to your first Gold order. Your first-delivery price and ongoing renewal price are shown before purchase. Check your subscription portal for your next renewal amount and date.
Are the free gifts included with every delivery?
The wellness journal and gummy canister are included with your first eligible Gold order, rather than every renewal.
My free gift is missing. What should I do?
The journal and canister are included with your first eligible Gold order. If a gift is missing, contact hello@grovawellness.com with your order details and we’ll sort it out.
Is there a minimum commitment with Gold?
You can adjust, skip, pause or cancel before your next renewal through your subscription portal. Gold also includes a 60-day money-back guarantee on your first three-month subscription order.
Money-Back Guarantee
How do I request a refund?
Email hello@grovawellness.com within the applicable guarantee period. We’ll help with your request and provide a prepaid label where unused bags need to be returned under the Gold guarantee.
For other orders, see our standard returns policy.
How does the standard 30-day guarantee work?
Your first order is covered for 30 days from delivery. If you’re not satisfied, email hello@grovawellness.com within that period to request a refund. If you’ve used your supply, there’s nothing to return.
How does the extended Grova Gold guarantee work?
Your first three-month subscription order is covered for 60 days from delivery. Contact us within that period to request a refund. If you have unused bags, we’ll provide a prepaid return label and process your refund when we receive them. Only unused bags need to be returned.
Do I need to return my free gifts?
No. You can keep your free gifts.
Are original shipping charges refunded?
For one-time purchases, the original shipping charge is excluded from your money-back guarantee refund.
How long will my refund take?
We’ll process your refund when you request it or, where a return is required, when we receive your unused bags. Please allow 5–10 working days for your bank to credit your account after processing.
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