Terms of service
These Terms of Service explain how you may use the Grova website and how purchases from our store work. They cover our website, information, tools and services, including new features we introduce. In these terms, “Grova”, “we”, “us” and “our” mean Éacht Limited trading as Grova.
These terms apply to visitors, customers and anyone contributing content or using services through the site. Please read them before using the site or placing an order. By using the site, you agree to the website-use terms to the extent permitted by law; when placing an order, you agree to the purchase terms presented to you. If you do not agree, please do not use the site or place an order.
1. About Grova
Grova is operated by Éacht Limited, trading as Grova, registered in Ireland under company number 781216. Our business address is 77 Camden Street Lower, Dublin, D02 XE80, Ireland. Contact us at hello@grovawellness.com.
We sell to the destinations available through our store at checkout. Our store is hosted on Shopify Inc., which provides the online ecommerce platform we use to sell our products and services. Your purchase contract is with Éacht Limited, not Shopify.
2. Related policies
Our Subscription Terms explain recurring orders and payments. Our Grova Gold Terms explain membership benefits for eligible subscribers. Our Refund Policy explains returns, our first-order guarantees and statutory cancellation rights. These policies form part of the purchase arrangements where relevant and should be read together.
The policy dealing specifically with an issue applies to that issue. Our Privacy Policy separately explains how we handle personal information.
3. Placing an order
Please check the products, quantities, delivery address, payment details and any subscription selection before submitting an order. You must be legally able to enter into the purchase and authorised to use the payment method you provide.
Your order confirmation acknowledges receipt of your order. We accept the order when we send your dispatch confirmation. If we cannot accept an order because an item is unavailable, payment cannot be authorised or there is a clear pricing error, we will explain and refund any payment taken for the unaccepted order.
We will not substitute a materially different product or charge a corrected higher price without your agreement. If you do not agree to a proposed correction, you may cancel the affected order for a refund.
4. Prices and payment
The applicable currency, product price, discounts, taxes we collect and any delivery charge are shown before you complete checkout. Prices and offers may differ by market. A first-order promotion does not continue on renewals unless the offer expressly says so.
Changes to prices displayed in our store do not change an accepted order. Existing subscriptions are governed by the Subscription Terms, including any applicable Gold price lock.
5. Processing and delivery
Order processing normally takes 12–48 hours. It can take longer during busy periods, including Black Friday. For deliveries within Ireland, the estimated transit time is 1–3 business days after processing and dispatch. Estimates for other destinations are provided through the store or checkout. Business days exclude weekends and public holidays in Ireland.
Subscription delivery is free to all destinations where we offer subscriptions. Any delivery charge for a one-time purchase is shown at checkout. Processing and transit estimates are not guaranteed delivery dates unless we expressly agree otherwise.
If we become aware of a material delay, we will contact you with the available information and options. If we cannot supply an item, we will refund the amount paid for it.
We remain responsible for goods until you, or someone you nominate, takes physical possession, except where the law provides otherwise for a carrier you independently appoint. Please tell us promptly if an order is missing, damaged or incorrect so we can help.
6. Changes and cancellations
Contact us as soon as possible if you need to change an order. Once payment has been processed, we cannot guarantee that fulfilment can be stopped. If we cannot stop it, the return process in our Refund Policy applies.
Cancelling a subscription stops future renewals and is covered separately in our Subscription Terms.
7. Returns and guarantees
The Refund Policy explains our standard 30-day first-order guarantee, the extended 60-day first Gold order guarantee, unopened returns and statutory rights. The two trial guarantees have different return conditions; the Gold guarantee requires you to keep at least one bag unopened and return all unused, unopened bags.
8. Product information and use
Follow the product label, including directions, storage instructions and warnings. Our products are food supplements, not medicines or a substitute for a varied diet. We do not promise that every person will experience the same results.
Website content and customer support provide general product information, not individual medical advice. Seek advice from an appropriate healthcare professional if you have questions about whether a product is suitable for you.
9. Your account and use of the store
Keep your account contact details accurate and your login details secure. Tell us if you suspect unauthorised access. Do not use the store to make fraudulent purchases, interfere with its operation or misuse another person's information.
Our branding, website copy and original images belong to us or their respective owners. You may use the site for personal shopping and information, but commercial reproduction requires permission unless allowed by law.
10. Website availability and third party services
We take reasonable care with the website, but cannot promise uninterrupted or error-free access. We may temporarily restrict access for maintenance, security or technical reasons. We will take reasonable steps to minimise disruption.
The site may link to independent websites or tools. Their own terms and privacy notices apply when you use them. A link does not mean we endorse all their content. We are not responsible for independent third party content or services we do not control, but remain responsible for our own obligations, including where we use service providers to fulfil them.
11. Disclaimer of warranties and limitation of liability
We provide the website without additional warranties beyond those expressly stated or required by law. We are not liable for business losses arising from commercial use of products supplied for personal use, to the extent permitted by law.
Nothing in these terms limits your statutory consumer rights.
If events outside our reasonable control affect an order, we will take reasonable steps to minimise disruption and contact you about the available options.
12. Indemnification
For business users only, you agree to indemnify us for reasonable, evidenced losses and legal costs arising directly from third party claims caused by your unlawful use of the site or infringement of intellectual property rights. This applies only to losses attributable to your conduct and excludes losses caused by us or our service providers. We will notify you promptly, take reasonable steps to minimise losses and allow you to participate in the defence. Any settlement requiring reimbursement must have your prior written consent, which must not be unreasonably withheld.
13. Suspension and enforcement
We may restrict an account or website access where reasonably necessary to address fraud, unlawful activity, security risks or a serious breach of these terms. Where appropriate, we will explain the reason and allow you to respond. You can still contact us by email to manage or cancel a subscription.
If a provision is found unlawful or unenforceable, the remaining provisions continue to apply where the contract can fairly continue without it. A delay in enforcing a right does not mean that right has been waived.
14. Changes to these terms
The current version of these terms is available on our website. Updates may be needed to reflect changes in law, our website or how our services operate. The version provided when you order applies to that purchase. We may update these terms for future purchases. Changes affecting an existing subscription or Gold membership are handled under the relevant policy, with advance notice where required.
15. Contact information and applicable law
Please email hello@grovawellness.com if you have a question or complaint, including your order number if available. We will investigate and work with you to resolve it.
Irish law governs these terms, subject to any mandatory protections and court rights applicable in your country of residence.