Refund policy

30-Day Return Policy

We offer a straightforward 30-day return policy for your convenience. If you wish to return an unopened product for any reason within 30 days of receipt, please contact us at hello@grovawellness.com, and we will assist you with the process.

30-Day Money Back Guarantee

We stand behind the quality of our product. If you are dissatisfied with your results after using our product, you may return it within 30 days of receiving your order, even if the package has been opened or used. Please reach out to us at hello@grovawellness.com, and we will help organise your return.

Return Shipping Costs

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving an incorrect or damaged item. In such cases, we will cover the return shipping costs.

Order Issues

If you experience any issues with your order, such as receiving the wrong items or damaged goods, please contact us immediately at hello@grovawellness.com. We will rectify the issue as soon as possible.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, allowing us to swiftly address and resolve the issue.

Refunds

Upon receiving and inspecting your return, we will notify you about the status of your refund. If approved, the refund will be processed automatically via your original payment method within 10 business days. Please note that processing times may vary depending on your financial institution. If more than 15 business days pass after approval without receiving your refund, please contact us at hello@grovawellness.com.

For all return or refund queries, please contact us at hello@grovawellness.com.